Jordan’s Cookies Holiday Gifting Terms & Conditions

Effective Date: July 7, 2025

Welcome to Jordan’s Cookies (“we,” “our,” or “us”). By accessing or using our website, services, or tools (“Services”), you agree to comply with and be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our Services.

1. Scope of Service

Jordan’s Cookies provides luxury holiday cookie gifts, each with the option to include a personalized AI video message accessible via a QR code inside the gift box. We use trusted third-party providers to generate these videos and print QR codes. We are not responsible for any content errors, delivery failures, or technical issues once videos are generated and linked.

2. Orders & Payments

All orders must be paid in full at checkout unless you choose the Request Invoice option.

If invoicing is selected, payment must be received within 2 weeks of placing your order OR by September 15, whichever comes first.

Unpaid invoices will result in automatic order cancellation without notice.

3. Cancellations & Refunds

All orders are final once placed.

No cancellations or refunds will be issued under any circumstances.

4. Replacements for Damaged Packages

Due to the personalized, perishable nature of our gifts, we do not offer replacements or refunds for damaged or lost packages.

We pack each box with care but cannot control how carriers handle your shipment.

5. Recipient Experience

You are responsible for ensuring all submitted recipient data is accurate and that each name is unique in your CSV file. Duplicate names may result in generic video messages.

Jordan’s Cookies is not responsible for errors caused by inaccurate or incomplete data provided by you.

Clients are responsible for the content submitted for personalized video messages. We reserve the right to reject or edit any content that is offensive, inappropriate, or harmful.

6. Shipping & Delivery

Orders ship between the last week of November and the first weeks of December.

Delivery dates may vary based on the carrier and destination.

We are not responsible for delays caused by carriers, customs, weather, or any force majeure events.

We recommend adding shipping insurance for high-volume orders. Please contact us before checkout if you’d like to explore this option.

7. Data Use & Consent

You agree that all data you provide (including recipient names and addresses) will be used solely to personalize your gifts and generate your AI video messages.

You confirm you have the right and consent to share this information with us.

We do not sell or share your data with any third parties for marketing or unrelated purposes.

8. Data Removal Requests

If you or a recipient wishes to have personal data or a video removed after delivery, please email us at [[email protected]]. We will process your request within 14 business days.

9. Intellectual Property

All content on this site — including branding, images, product designs, and the unique gift box concept — is the intellectual property of Jordan’s Cookies and may not be copied, reproduced, or used without written permission.

10. Right to Refuse Service

Jordan’s Cookies reserves the right to refuse or cancel any order for any reason, including but not limited to suspected fraud, abusive behavior, or failure to comply with these Terms.

11. Limitation of Liability

To the fullest extent permitted by law, Jordan’s Cookies shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

12. Third-Party Tools & Services

We may use third-party platforms to provide certain parts of our service. We are not responsible for any issues or data mishandling caused by these platforms. Please refer to their individual privacy policies for details.

13. Force Majeure

Jordan’s Cookies shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, shipping carrier disruptions, or other force majeure events.

14. Modifications to These Terms

We may update these Terms & Conditions at any time. Any changes will apply to future orders and will be reflected on this page.

15. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed under the laws of the State of Georgia, without regard to conflict of law principles.

Any disputes shall be handled exclusively in the courts of Gwinnett County, Georgia.

Checkout Acceptance

By placing an order, you agree to our Terms & Conditions. All sales are final.

Contact

If you have any questions about these Terms & Conditions, please contact us at [email protected].