Jordan’s Cookies Privacy Policy
Effective Date: July 7, 2025

Welcome to Jordan’s Cookies (“we,” “our,” or “us”). By accessing or using our website, services, or tools (“Services”), you agree to comply with and be bound by this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect only what’s needed to process and personalize your order:

-Customer details: name, email, phone, billing info.

-Recipient details: names, addresses, personalization inputs (e.g., video content).

-Payment info processed securely by Stripe (not stored by us).

2. How We Use Information

We use your data to:

-Process and ship orders.

-Generate personalized video messages.

-Communicate about orders and fulfillment.

We never sell or share data for unrelated marketing.

3. Communications & Marketing

We may use your email address or phone number to send:

Transactional communications (order confirmations, shipping notices, customer support). These are required to complete your order.

Marketing/promotional communications (updates, promotions, offers), only if you choose to opt in. You may unsubscribe from marketing emails by clicking the unsubscribe link, or stop SMS marketing by replying “STOP.”

Message frequency varies, but you can expect no more than 1–2 messages per week.
Consent to receive marketing text messages is not a condition of purchase.

4. Sharing with Providers

We share limited data with trusted third-party providers, including but not limited to:

-HeyGen (AI video creation).

-Stripe (payments).

-Carriers (shipping).

-And other related tools (for order management, QR code generation, fulfillment).

Each provider is required to safeguard data under their own policies.

5. Legal Basis for Processing (EU/UK Customers)

If you are in the EU/UK, we process data under these lawful bases:

-Contract fulfillment (to process and deliver your order).

-Legitimate interest (to manage operations, prevent fraud, improve services).

-Consent (where required, e.g., marketing opt-in).

6. Cookies & Analytics

We may use cookies and analytics (e.g., Google Analytics) to understand site use and improve experience. You can disable cookies in your browser.

7. Data Retention

We retain personal data for as long as necessary for legitimate business purposes, including:

-Order fulfillment and delivery.

-Maintaining records for accounting, tax, or legal compliance.

-Improving and supporting customer experiences.

Where permitted by law, we may retain data indefinitely for these purposes.

8. Data Removal Requests

You or your recipients may request deletion of personal data or videos by emailing [email protected]. We typically process requests within 14 business days unless longer is required by law.

9. Children’s Privacy

Our Services are not designed for minors under 18 without parental consent.

We do not knowingly collect data from children under 13.

If discovered, such data will be deleted promptly.

10. Security

We use industry-standard safeguards (encryption, access controls, secure storage) to protect your data, but no system is 100% secure.

11. Cross-Border Data

Data is processed and stored within the United States. We do not intentionally transfer or process data outside the U.S.

12. Service Area Disclaimer

Our Services are intended solely for customers located in the United States. We do not knowingly process or fulfill orders from individuals outside the U.S. If you access our Services from outside the United States, you do so at your own risk, and we disclaim all responsibility for compliance with non-U.S. laws.

13. Your Rights

As a U.S.-based business, our Services are intended only for U.S. customers. Depending on your state of residence, you may have certain rights under applicable U.S. privacy laws (such as California’s CCPA). We will honor such rights to the extent required by law.

14. Updates

We may update this Policy from time to time. The effective date at the top will always reflect the most current version.

15. Governing Law

This Privacy Policy is governed by the laws of Georgia, USA.

16. Contact

For privacy questions: [email protected]