SWEET AI BY JORDAN’S COOKIES
TERMS & CONDITIONS
Effective Date: July 7, 2025
Last Updated: January 2026
Sweet AI is a gifting service operated by Jordan’s Cookies (“we,” “our,” or “us”). By purchasing a Sending Avatar, buying gift credits, enabling autopay, or using Sweet AI in any manner, you agree to these Terms & Conditions.
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1. SERVICE OVERVIEW
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Sweet AI enables customers to send gourmet cookie gifts paired with AI-generated video messages accessible via QR codes.
Customers create a Sending Avatar through a one-time setup process and may purchase gift credit packs on demand to send gifts throughout the year.
Sweet AI is offered exclusively to customers located in the United States. We do not offer international service or shipping.
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2. SENDING AVATAR (ONE-TIME SETUP)
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A Sending Avatar is created for a one-time, non-refundable setup fee.
The Sending Avatar enables AI-generated video messages associated with gifts you send.
Avatar setup includes configuration, processing, and system integration with third-party platforms.
The Sending Avatar fee is not a subscription, not recurring, and not refundable once processing begins.
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3. GIFT CREDITS & CREDIT PACKS
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Gift credits are purchased in credit packs, available for purchase on demand.
Gift credits represent a unit of value, not a one-to-one exchange for a specific gift.
Different gift boxes, flavors, packaging options, shipping methods, or customizations may require different numbers of gift credits.
The number of credits required for any gift will be displayed at the time of selection or checkout.
Gift credits have no cash value.
Gift credits are non-refundable and non-transferable.
Unused credits remain available unless otherwise stated at the time of purchase.
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4. OPTIONAL AUTOPAY FOR CREDIT PACKS
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Certain credit packs may be offered with an optional monthly autopay feature.
Autopay is not a subscription to Sweet AI, but a recurring purchase of a selected credit pack.
Autopay may be enabled, modified, or canceled before the next billing date.
Charges occur automatically on the selected billing interval.
All autopay charges are final and non-refundable once processed.
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5. CREDIT VALUATION & ADJUSTMENTS
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Jordan’s Cookies reserves the right to:
Adjust the number of credits required for specific gifts
Introduce premium, limited, or custom offerings requiring additional credits
Modify packaging, shipping, configurations, or fulfillment methods that affect credit usage
Such changes do not affect previously redeemed credits and do not entitle customers to refunds, replacements, or price adjustments.
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6. NO REFUNDS, RETURNS, OR CANCELLATIONS
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ALL SALES ARE FINAL.
This policy applies to, without limitation:
Sending Avatar setup fees
Gift credit packs
Autopay credit purchases
Shipping, personalization, and AI services
No refunds, returns, cancellations, or credit-to-cash conversions are permitted for any reason.
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7. GIFT FULFILLMENT & SHIPPING
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Gifts ship to U.S. addresses only.
Delivery timelines vary by carrier, destination, and seasonality.
We are not responsible for delays caused by carriers, incorrect addresses, weather, customs issues, or force majeure events.
Lost, damaged, or undeliverable packages are not eligible for refund or replacement.
Undeliverable gifts may be discarded or returned at the sender’s expense, at our discretion.
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8. RECIPIENT DATA & ACCURACY
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You are responsible for ensuring all recipient information is accurate and complete.
Errors, duplicates, incomplete submissions, or incorrect data may result in generic or incorrect video messages. Sweet AI is not responsible for issues caused by user-provided information.
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9. AI VIDEO CONTENT, LIKENESS & CONSENT
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By submitting any name, image, voice, likeness, or script for use in Sweet AI, you represent and warrant that:
You have the legal right and authority to submit such information
All required permissions and consents have been obtained
If the individual depicted is under 18, lawful parental or legal guardian consent has been secured
You grant Jordan’s Cookies a non-exclusive, royalty-free, worldwide license to use, process, generate, store, display, and deliver AI-generated video content solely for the purpose of providing Sweet AI services.
You acknowledge that AI-generated videos are synthetic representations and may not perfectly replicate any real individual.
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10. AGE REQUIREMENTS & MINORS
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Sweet AI uses third-party platforms that impose their own age restrictions and consent requirements.
By creating a Sending Avatar or submitting content, you represent that:
You are at least 18 years of age, OR
You have obtained verifiable parental or legal guardian consent where required
Jordan’s Cookies does not independently verify age or consent and relies on your representations. Any violation of age or consent requirements may result in suspension or termination of service without refund.
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11. THIRD-PARTY PLATFORMS & INCORPORATED TERMS
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Sweet AI relies on third-party platforms to deliver its services, including but not limited to:
AI video generation platforms (such as HeyGen)
QR code generation and hosting platforms
Payment processors (such as Stripe)
Shipping carriers and logistics providers
Automation, fulfillment, and data management tools
By using Sweet AI, you acknowledge and agree that your use of the service is also subject to the applicable terms, conditions, and policies of these third-party platforms.
You agree to comply with all such third-party terms, including HeyGen’s Terms of Service, Acceptable Use Policies, content moderation rules, and age requirements.
Jordan’s Cookies is not responsible for third-party outages, content restrictions, moderation decisions, policy changes, or service limitations.
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12. PROHIBITED CONTENT
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You may not submit content that includes:
Hate speech, harassment, or discrimination
Violence, threats, or illegal activity
Sexual, explicit, or exploitative content (especially involving minors)
Intellectual property violations
Defamatory, misleading, or fraudulent statements
Violations may result in suspension or termination of service without refund.
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13. COMMUNICATIONS (EMAIL & SMS)
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By using Sweet AI, you consent to receive:
Transactional communications (order confirmations, shipping updates, account notices)
Marketing communications, only if you opt in
You may unsubscribe from marketing messages at any time. Transactional communications are required to operate the service.
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14. DATA USE & RETENTION
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Personal data is used to operate Sweet AI, fulfill gifts, and support services.
Where legally permitted, Jordan’s Cookies may retain data indefinitely for operational, legal, compliance, and business purposes.
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15. INTELLECTUAL PROPERTY
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All Sweet AI branding, packaging, systems, workflows, software integrations, and concepts are the intellectual property of Jordan’s Cookies and may not be copied or reused without written permission.
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16. WARRANTY DISCLAIMER
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Sweet AI products and services are provided “as is” and “as available”, without warranties of any kind, express or implied.
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17. LIMITATION OF LIABILITY
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To the fullest extent permitted by law, Jordan’s Cookies shall not be liable for any indirect, incidental, or consequential damages related to Sweet AI.
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18. INDEMNIFICATION
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You agree to indemnify and hold harmless Jordan’s Cookies from any claims arising from:
Content you submit
Likeness, consent, or age-related violations
Violations of law or third-party platform terms
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19. ARBITRATION & CLASS ACTION WAIVER
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Any dispute shall be resolved by binding arbitration on an individual basis. You waive the right to participate in class or collective actions.
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20. GOVERNING LAW & SERVICE AREA
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These Terms are governed by the laws of the State of Georgia, USA, and apply only to customers located in the United States.
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21. MODIFICATIONS
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We may update these Terms at any time. Changes apply prospectively and will be posted on this page.
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22. ENTIRE AGREEMENT
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These Terms, together with our Privacy Policy, constitute the entire agreement between you and Jordan’s Cookies regarding Sweet AI.
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23. CONTACT
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