Jordan’s Cookies Holiday Gifting Terms & Conditions

Effective Date: July 7, 2025

Welcome to Jordan’s Cookies (“we,” “our,” or “us”). By accessing or using our website, services, or tools (“Services”), you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our Services.

1. Scope of Service

Jordan’s Cookies provides luxury holiday cookie gifts, each with the option to include a personalized AI video message accessible via a QR code inside the gift box. We use trusted third-party providers (e.g., HeyGen, Stripe, shipping carriers) to generate videos and print QR codes. We are not responsible for errors, delays, or failures once content is generated and linked through these providers.

2. Orders & Payments

All orders must be paid in full at checkout unless you choose the Request Invoice option.

If invoicing is selected, payment must be received within 2 weeks of placing your order OR by November 15, 2025, whichever comes first.

Unpaid invoices will result in automatic order cancellation without notice.

3. Communications

By placing an order or providing your contact information, you agree that we may communicate with you regarding your order and related Services via email, phone, or text message.

-Transactional messages (e.g., order confirmations, shipping updates) are required and cannot be opted out.

-Marketing communications (e.g., product updates, promotions) will only be sent if you opt in, and you may unsubscribe at any time.

-Standard carrier messaging and data rates may apply to SMS messages.

-Message frequency may vary, but users can expect no more than 1–2 SMS messages per week.

-Consent to receive marketing text messages is not a condition of purchase.

4. Cancellations, Refunds & Returns

All sales are final.

No cancellations, refunds, or returns will be issued under any circumstances due to the personalized and perishable nature of our gifts.

5. Replacements for Damaged or Undeliverable Packages

We pack each box with care but cannot control carrier handling.

We do not offer refunds or replacements for lost or damaged packages.

Undeliverable packages may be discarded or returned at the client’s expense, at our discretion.

We recommend adding shipping insurance for large orders.

6. Recipient Experience & Responsibility

You are responsible for ensuring all recipient data is complete and accurate.

Each recipient name in your CSV file must be unique; duplicate names may result in generic video messages.

You are responsible for the content you submit for video personalization.

We reserve the right to reject or edit any submitted content that is offensive, inappropriate, unlawful, or harmful.

7. Age & Consent

Our Services are intended for adults 18 years or older.

If you submit content for or on behalf of anyone under 18, you confirm you have obtained all required parental or guardian consent.

You agree to comply with HeyGen’s terms, age restrictions, and moderation rules. Content created in violation of third-party policies may be rejected or removed.

8. Prohibited Content

The following are strictly prohibited in submitted content:

-Hate speech, harassment, or discrimination.

-Violence, threats, or dangerous activity.

-Sexual, obscene, or exploitative content (especially involving minors).

-Illegal activity or encouragement of illegal acts.

-Intellectual property infringement (using material you don’t own or have rights to).

-Defamation, slander, or fraudulent claims.

-Misleading or deceptive submissions.

Any violation may result in cancellation without refund.

9. Shipping & Delivery

Orders ship between the last week of November and early December.

Delivery times vary by carrier and destination.

We are not liable for delays caused by carriers, customs, weather, or force majeure events.

10. Promotions & Discounts

From time to time, we may offer promotional pricing, discounts, or special offers. Unless explicitly stated otherwise:

-Promotions cannot be combined with other discounts or offers.

-Promotions are valid only during the stated period and may be modified or withdrawn at any time without notice.

-Promotional pricing applies only to eligible orders placed during the promotional window.

11. Errors & Omissions

We strive for accuracy in all product descriptions, pricing, and availability shown on our website. However, we do not guarantee that all information will be error-free.

-We reserve the right to correct any errors, inaccuracies, or omissions, and to cancel or refuse any order placed based on incorrect information.

-If your order is affected by such an error, we will notify you promptly.

12. Data Use & Consent

By placing an order, you confirm:

-You have the right to share personal data (including recipient names, addresses, likenesses).

-Data will be used solely to personalize gifts and generate video messages.

-We do not sell or share data with third parties for unrelated marketing.

13. Data Removal Requests

If you or a recipient wishes to have data or a video removed, email us at [email protected]. Requests are processed within 14 business days, unless otherwise required by law.

14. Intellectual Property

All content on this site — including branding, images, packaging, product designs, and the AI-enhanced gift box concept — belongs to Jordan’s Cookies and may not be copied or reproduced without written permission.

15. Third-Party Terms

By using our Services, you also agree to comply with the terms and policies of our third-party providers (including HeyGen, Stripe, and carriers).

16. Warranty Disclaimer

All products and services are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

17. Indemnification

You agree to defend, indemnify, and hold harmless Jordan’s Cookies, its affiliates, and staff from any claims, liabilities, damages, or costs (including legal fees) arising from:

-Content you submit.

-Violations of laws, third-party rights, or third-party terms.

-Misuse of our products or services.

18. Limitation of Liability

To the fullest extent permitted by law, Jordan’s Cookies shall not be liable for any indirect, incidental, or consequential damages related to your use of our Services or products.

19. Force Majeure

We are not responsible for any delays or failures caused by events outside our control (natural disasters, shipping disruptions, strikes, pandemics, etc.).

20. Modifications & Service Changes

We may update these Terms at any time. Updates apply only to future orders. We may also modify, suspend, or discontinue parts of our Services without liability.

21. Governing Law & Consumer Rights

These Terms are governed by the laws of the State of Georgia, USA, with disputes handled exclusively in the courts of Gwinnett County, Georgia.

Nothing in these Terms is intended to limit or exclude rights you may have under applicable consumer protection or privacy laws in your state or country.

These Terms apply only to customers located in the United States.

22. Arbitration & Class Action Waiver

Any dispute arising under these Terms shall be resolved through binding arbitration under the rules of the American Arbitration Association, rather than in court.

You waive the right to participate in any class action or collective proceeding.

Individual claims may still be brought in small claims court.

23. Eligibility & Service Area

Our Services are offered and available only to individuals and businesses located in the United States. We do not accept or fulfill orders outside the United States. By placing an order, you represent and warrant that you are located in the U.S. and that the gifts will be shipped to a U.S. address.

24. International Use

Our Services are intended solely for customers within the United States. We do not ship internationally and do not make any representations that our Services are appropriate or available for use outside the U.S.

25. Reservation of Rights

We reserve all rights not expressly granted in these Terms.

26. Survival

Provisions relating to intellectual property, indemnification, limitation of liability, arbitration, and governing law shall survive termination or expiration of these Terms.

27. Entire Agreement

These Terms, together with our Privacy Policy and incorporated third-party terms, constitute the entire agreement between you and Jordan’s Cookies.

28. Severability

If any provision is invalid, the rest remain in effect.

29. Waiver

Failure to enforce any provision does not waive the right to enforce it later.

30. Checkout Acceptance

By placing an order, you agree to these Terms. All sales are final.