Jordan’s Cookies Privacy Policy

Effective Date: July 7, 2025

At Jordan’s Cookies (“we,” “our,” or “us”), we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.

1. Information We Collect

We collect only the information needed to process your order and personalize your holiday gifts. This may include:

Your name, email address, phone number, and billing information.

Recipient names, shipping addresses, and any details needed to create personalized AI video messages.

All payment information is processed securely through Stripe or our invoicing system. We do not store your credit card details.

2. How We Use Your Information

We use your information to:

Process and fulfill your order.

Generate personalized video messages for your gift recipients.

Communicate with you about your order, if needed.

We will never sell or share your information with third parties for marketing purposes.

3. Sharing with Third-Party Providers

We use trusted third-party providers (such as HeyGen, Beaconstac, Stripe, and shipping carriers) to complete parts of your order. Your information is shared only as needed to provide these services.

4. Cookies & Tracking Technologies

We may use cookies or similar tracking technologies (like Google Analytics) to understand how visitors use our website and to improve your experience. You can disable cookies through your browser settings at any time.

5. Data Retention

We keep your information only as long as needed to fulfill your order and generate your videos. Once your order is complete, we may retain certain records for legal and business purposes.

6. Data Removal Requests

If you or a recipient wants their personal data or video message removed, please email us at [email protected]. We will process your request within 14 business days.

7. Security

We take reasonable measures to protect your information. However, no online system can be guaranteed 100% secure. We encourage you to use secure passwords and safeguard your own data.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated Effective Date.

9. Governing Law

This Privacy Policy is governed by the laws of the State of Georgia, USA.

10. Contact Us

For any questions about this Privacy Policy, please contact us at [email protected].